Under European law, the customer has 14 days from receipt to exercise the right of withdrawal, without providing any reason.
Products must be returned in their original condition, unused and in their original packaging.
Due to the use of recycled materials, minor marks or variations are not considered defects and do not affect the right of return.
Return shipping costs are the responsibility of the customer, except in case of defective product or shipping error.
Refunds will be processed within 14 days after receipt of the returned product, using the same payment method as the original purchase.
To make a return, the customer must contact customer service at: alterobrand@gmail.com to receive instructions and the return address.
